WebCoverage Decisions, Appeals and Grievances Process for Medicare coverage requests, appeals & grievances We want to be your first stop if you have a concern about your coverage or care. So if you do, please call us at the number on your member ID card. As an Aetna Medicare member, you have the right to: WebP.O. Box 14618 Lexington, KY 40512-4618 800-444-9137 (TTY: 711) You can file a grievance by mail or phone. If you need help filing a grievance, Customer Service is available to help you.

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WebPO Box 14601 Lexington, KY 40512-4601. Be sure to include: The healthcare provider’s name and Tax Identification Number The Humana-covered member’s Humana ID number … WebSuggestions or Complaints. 1-800-638-8432 (TTY: 711) Rural Carrier Benefit Plan. P.O. Box 14079. Lexington, KY 40512-4079. Address and/or Telephone Updates for Active Members. Call the “HR Shared Service Center” in Greensboro, NC 1-877-477-3273 and choose option 5 and request the address change. Additionally, the address and or phone number ... seer and ncdb

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